Lost or Stolen Shipments
We value your business and want you to have the best possible experience with our products. However, we cannot control what happens to your order once it leaves our warehouse. Therefore, we are not liable for any lost, or delayed shipments caused by the carrier. If you have any issues with your delivery, please contact the carrier directly and file a claim with them. We appreciate your understanding and cooperation in this matter.
Refund Policy - plants only
If your plant arrives damaged, simply take a photo and send it to support@plantasticdirect.com, within 3 days of the delivery date.
We will make a determination and will refund the amount purchased if you have a valid concern. We will notify you via email, within 48 hours after we have received your email with the photos supporting your claim and let you know if the refund was approved or not. If approved, your refund will be applied to your original payment method. The refund will ALWAYS be back to the card used for the original purchase, no exceptions.
The refund amount will post in accordance with your cards policy, usually within 3 to 5 business days.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and correct as necessary. All claims must be made within 3 days after the delivery date.
Exchanges
We do not do exchanges on plants.
Replacements
We do not replace plants. We will issue a refund if appropriate. (see above), and you may place another order if desired.
We are always happy to hear from you. Please know that you may contact us for any questions at any time at support@plantasticdirect.com.
Refund Policy - all other products
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@plantasticdirect.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@plantasticdirect.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.